Leading Quality

Residents First Leading Quality Program aims to strengthen the ability of leaders in the long term care homes (LTCH) sectors in Ontario to lead and realize quality improvement (QI) as a key strategy to achieve their mission and the goals of the sector as a whole.

The RFLQP acknowledges the key influence of leaders in the QI journey of their homes. The RFLQP is based in the best practice for QI success of supporting leaders to use best practices on their leadership in concert with developing and realizing QI in their homes. The shared commitment of all participants is to further the Residents First mandate of growing the Ontario LTCH sectors capacity for QI, so that the quality of each long-term care resident's care is the best in Canada and is comparable to leading jurisdictions the world over.

Recent News

Teleconference Slide Presentations

Find relevant slide presentations to use from recent events   

• May 2011 LHIN Teleconference: QI Plan-Bringing Clarity to the Good, the Bad and the Confusing
• April 2011 LHIN Teleconference: Plan, Do, Study, Act (PDSA) Your Leadership Presentation
• March 2011 LHIN Teleconference: Building Staff Engagement and Responsibility: RACI Matrix
• June 2010 LHIN Teleconference: Helping Engage our Front Line Teams in Quality Improvement Thinking Presentation

Spotlight on Events

OANHSS-Residents First Learning Event-May 16, 2011

• Leading Quality: Long-Term Care Public Reporting Overview 
• Carol Benner, Sc. M.: Quality Assurance/Performance Improvement America's Nursing Homes
• Event Workbook: Advancing Quality in Ontario Long-Term Care Homes

OLTCA-Residents First Learning Event-April 10, 2011

• Christa Hojlo, PhD, RN, NHA: Transforming Care and Services Through Quality Improvement:
  The Vital Side of Leadership
  

Featured Tools & Templates

• Responsibility, Accountability, Consulted, Informed (RACI) Matrix Template
  A Leading Quality Improvement project template for describing individuals (or departments) various roles and responsibilities for completing project tasks or deliverables.
   
• Leading Quality Improvement Plan with Improvement Dashboard User Template
  A template for defining your Leading Quality Improvement plans for submission.

• Topic Specific Quality Improvement Template
  This template will assist you in creating a topic specific Leading Quality Improvement plan.

Resources

• IHI Open School Registration Form
• Local Health Integration Network (LHIN) Contacts List
• Residents First LHIN-Based Quality Improvement Coaches Contact List