Residents expected to want more choice, engagement
Wednesday June 16, 2010 - Lisa Bailey
Long-term care is embarking on a new era that's more responsive and less prescriptive, Pat Morden says. Faced with changing demographics that have vastly different expectations and needs, the chief executive coach at Shalom Village in Hamilton points to a few keys to adapting.
Read more: http://oltca.com/axiom/DailyNews/2010/June/June16.html
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